Frequently Asked Questions
WHICH COUNTRIES DO YOU SHIP TO?
All orders are shipping via FedEx. We ship to US delivery addresses within the contiguous 48 states. We also ship to Alaska, Hawaii, US Territories when they have a US zip code. However, additional shipping charges may apply, and delivery may take longer.
HOW DO YOU DETERMINE SHIPPING COST?
To celebrate our newly launch E-commerce Store, and for a limited time, we are offering free standard shipping (5-7 business days) on all orders. We also offer 2-day shipping, additional fess apply. Please note that all orders are shipped from Anyon Atelier in San Francisco. See shipping and returns page for more details.
CAN I TRACK MY ORDER?
You will receive a shipping confirmation email with a tracking number.
CAN I AMEND OR CANCEL MY ORDER?
Any amendments or cancellations to orders must be made within 24 hours of placing the order. Please email firstname.lastname@example.org as soon as possible.
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
You can find our return and exchange policy here.
I RECEIVED A DAMAGED PRODUCT, HOW SHOULD I PROCEED?
If there is an issue with an item, please let our Customer Service team know by sending a note to email@example.com as soon as possible. We will resolve any problems as quickly as we can—please include as many details as possible.
DO I PAY FOR RETURNS?
Yes, we do not refund delivery, shipping, and handling costs. You can find our full
return policy here.
HOW DO I RETURN AN ITEM?
You can find our return process here.
HOW CAN I TELL WHEN YOU HAVE RECEIVED MY RETURN?
A confirmation email will be sent to you as soon as your return has been processed.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept PayPal and all major debit/credit cards
WHAT IF I HAVE A QUESTION ABOUT MY ORDER?
Please reach out to us at firstname.lastname@example.org. We're here to answer your questions about existing orders, products, shipping, and returns Monday through Friday, between 9:00 a.m. and 5:30 p.m. PST.
DO YOU OFFER TRADE DISCOUNTS?
Yes, please email us at email@example.com with your resale license and business card.